mc77 Platform Privacy Notice

What we collect from mc77 users

When you register on mc77, we collect your email address, phone number, full name, and date of birth. These details are mandatory for account creation and identity verification. We do not sell these details to third parties; we use them only to manage your account, process your deposits and withdrawals, and contact you about account status or support requests.

For payment processing, we collect transaction records — the amount you deposited, which payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), and settlement dates. We do not store your full card numbers or bank credentials; payment details are encrypted and processed through secure third-party gateways. Only transaction summaries are retained in your account records.

For account verification (Know-Your-Customer, or KYC), we request a copy of your government ID (national ID, passport, or driving licence) and proof of address (utility bill or bank statement). We securely store these documents to comply with anti-fraud regulations. We do not share them with external parties unless required by legal process or regulatory inspection.

How we use your information on mc77

We use your data for the following purposes:

• Account management: We verify your identity, process your registration, and maintain your account balance and transaction history.
• Payment processing: We route your deposits to our payment partners and issue withdrawals to your bank or e-wallet. Our partners (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) may collect their own data per their terms.
• Customer support: When you contact our multilingual support team, we use your account information to assist with account questions, payment troubleshooting, game rule clarification, and technical issues.
• Legal compliance: We retain records to comply with anti-money laundering (AML) regulations, tax obligations, and jurisdiction-specific gaming law.
• Fraud prevention: We use your data to detect suspicious account activity and prevent abuse of our platform.

Third-party processors and data location

Our servers and data infrastructure may sit outside your jurisdiction — we use cloud providers in Southeast Asia and globally. When you use mc77, your data travels through encrypted channels to reach our systems. We do not share your personal information with third-party advertisers or data brokers. However, we work with payment processors, hosting providers, and customer support tools that access your data to deliver their services. These processors have contractual obligations to protect your information.

Our payment partners (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) process your payment details directly and are responsible for their own data security. We recommend you review their privacy policies to understand how they handle your financial information.

Account data

Email, phone, name, date of birth. Stored securely on encrypted servers. Deleted after account closure and retention window.

Payment data

Transaction records only (amount, method, date). Card numbers and bank credentials are never stored by mc77.

Identity documents

Photos of government ID and proof of address. Encrypted and retained for regulatory compliance. Not shared externally unless legally required.

Session data

Game history, wagers, outcomes, balance changes. Recorded in your account dashboard for transparency and dispute resolution.

Your rights and data access on mc77

You have the right to request a copy of all personal data we hold about you. Contact our support team with your request, and we will provide a data subject access report within a reasonable timeframe. You can also request correction of inaccurate information, deletion of data (subject to legal retention requirements), or restriction of how we use your information.

You can update your account profile (email, phone, linked payment method) directly in your account dashboard. If you need to change your registered name or date of birth, contact our support team — these fields are tied to your identity verification, so changes require re-verification.

You can close your mc77 account at any time. When you do, we deactivate your login, process any outstanding withdrawals, and retain your transaction records for regulatory compliance. After our retention window expires, we delete your personal details. Closing your account does not remove historical records needed for legal or tax purposes.

Cookies and tracking on mc77

Our platform uses cookies and similar technologies to remember your login session, store your language preference, and track basic usage patterns (which games you visit, how long you stay). We do not use cookies for external advertising or profiling. Our cookies are session-based (they expire when you log out) or persistent (they remember your preferences across visits). You can disable cookies in your browser settings, but this may affect your ability to stay logged in or access certain features.

We do not use third-party tracking pixels or analytics services that profile you for external advertising. We may log your IP address for security purposes (detecting fraudulent access attempts or geographic anomalies), but we do not use IP data to build advertising profiles.

Contact and jurisdiction

If you have questions about our privacy practices, wish to exercise your data rights, or need to report a data breach, contact our multilingual support team via live chat or email. We are available during standard operating hours in English and Indonesian. Our support team can direct your request to our data privacy officer for formal data subject access requests.

Our privacy policy is governed by the jurisdiction in which mc77 operates. We comply with local data protection law where applicable. If you are in the European Union, we undertake GDPR compliance; if in Indonesia, we align with applicable local regulations. Our data handling may differ based on jurisdictional requirements, so review this policy periodically for updates.

mc77 reserves the right to update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of material changes via email or a prominent notice on our platform. Your continued use of mc77 after an update constitutes acceptance of the revised policy. Our services are available only where local law permits online gaming and sportsbook wagering. Before opening an account, verify that your jurisdiction allows participation.