What documents mc77 requires for account verification
When you register on mc77, we collect your name, email, phone number, and date of birth. Before your first withdrawal, we ask for two documents: a government-issued ID and proof of address. These are standard KYC (know-your-customer) requirements that comply with anti-money-laundering regulations.
Accepted ID documents: National ID card, passport, or driving licence. The document must be current (not expired) and show your full name, date of birth, and photo. We accept colour or black-and-white scans; the image must be clear enough to read all text fields.
Proof of address: A utility bill, bank statement, or government letter dated within the last three months. The document must show your name and full residential address. If your name on the address document differs from your registered name on mc77, include a brief note explaining the discrepancy (e.g., maiden name, nickname).
How to upload documents on mc77
Log into your mc77 account and navigate to Account Settings → Verification. You will see two upload fields: one for ID and one for address proof. Click each field to select a file from your device. We accept JPG, PNG, and PDF formats. File size must not exceed 5 MB per document.
After uploading, review the preview to ensure the image is clear and all text is readable. If the preview looks blurry or cut off, delete and re-upload. Once you are satisfied, click Submit. You will receive a confirmation email with a reference number. Keep this number for your records — you can use it to check verification status or contact support if there are delays.
Verification does not block deposits or gameplay
You can continue depositing and playing while your verification is under review. Verification is only required before withdrawal. This means you can start enjoying our live-dealer tables, sportsbook, or slot games immediately after registration.
The verification review process on mc77
Once you submit documents, our verification team reviews them within standard business hours. We check that:
- Your ID is current and matches your registered name and date of birth
- Your address proof is dated within three months and shows your full address
- Both documents are clear and legible
- Your name and address are consistent across both documents
If everything matches, your account is marked as verified, and you receive a confirmation email. You can then withdraw funds without further delay. If there is a discrepancy — for example, your ID shows a different name or your address proof is older than three months — we send you a rejection email with specific instructions on what to resubmit.
Typical verification timelines
Standard review takes one business day. During peak periods — such as holidays like Idul Fitri, Idul Adha, or Imlek — queues may extend to two business days. Weekends and public holidays may add delay, but we process submissions 24/7.
If your submission is rejected, you can resubmit immediately. We do not impose waiting periods between rejections and resubmissions. Many rejections are resolved on the second attempt once you clarify the discrepancy.
Common rejection reasons and how to fix them
ID is expired: Your government ID must be current. If it has expired, you cannot use it for verification. Submit a different ID type (e.g., passport instead of national ID) or renew your ID and resubmit.
Address proof is older than three months: Utility bills and bank statements must be dated within the last three months. If your document is older, request a new statement from your bank or utility provider and resubmit.
Name mismatch: If your ID shows a different name than your registered account (e.g., you registered as "John Smith" but your ID says "John Michael Smith"), include a note explaining the discrepancy. We accept nicknames and shortened names as long as you clarify the connection.
Image is blurry or cut off: Ensure the entire document is visible in the photo. Avoid shadows, glare, or angles that obscure text. Retake the photo and resubmit.
- Verification status
- Check your account dashboard under Account Settings → Verification. Status shows as Pending, Approved, or Rejected.
- Resubmission
- If rejected, you can resubmit immediately. No waiting period is imposed between attempts.
- Support contact
- If you have questions about rejection reasons, contact our support team via chat or email. We respond in English and Indonesian.
Withdrawal flow after verification
Once your account is verified, you can withdraw funds at any time. Navigate to Account → Withdraw, select your preferred payment method (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or bank transfer), and enter the amount. Your withdrawal is processed within standard banking windows — typically the same business day for e-wallets, and one to two business days for bank transfers.
Withdrawals are refunded to your original deposit method. If you deposited via local payment, your withdrawal goes back to your online payment account. This protects both you and our platform by ensuring funds flow only to accounts in your control.
We do not charge withdrawal fees. Any fees associated with your bank or e-wallet are their responsibility, not ours. Your withdrawal amount is the full balance you requested — no deductions on our end.
Verification Benefits
- Unlock withdrawal access without delays
- Protect your account from unauthorized access
- Comply with anti-fraud regulations
- Enable faster support for account recovery
Common Delays
- Expired ID documents cause rejection
- Address proof older than three months
- Blurry or incomplete document images
Account verification across mc77 regions
We operate in multiple regions, including Jakarta, Surabaya, Bandung, Medan, and Semarang. Verification requirements are the same across all regions — government ID and address proof. However, accepted document types may vary slightly by region. For example, some regions accept regional ID cards in addition to national IDs.
If you are unsure whether your document is acceptable, contact our support team before uploading. We maintain multilingual support in English and Indonesian, so you can ask questions in your preferred language. Our support team can clarify document requirements specific to your region and help you prepare your submission.
Our verification team does not discriminate based on region, account age, or deposit size. All submissions are reviewed equally and processed in the order received. If you have been waiting longer than expected, you can check your status in your account dashboard or contact support with your reference number.